Attracted at the time by their attractive ISA rate and was then met with a needless bureaucratic process in the application process. Staff were so friendly, cheerful and helpful - really impressive service. Is it any good? With the rise of FinTechs, Open Banking and modern sign up processes, Coventry still ends out a mountain of paper forms if you want to sign up for an account with them. What is the difference between a bank and a building society?" Everyone in the chain, have their lives on hold , and have been that way since October waiting and waiting for the slow processes.I have my retirement dream on hold due to this, and all of the people in the chain are the same. 99 Reviews. Star ratings based on a June/July 2020 Which? Founded in 1884, Coventry Building Society is the UK’s second largest building society and was responsible for 3.4% of all mortgage lending in 2018, or £9.2 billion. Pay. Try to actually do anything with my money takes forever. Check out the latest Coventry Building Society reviews & ratings, made by real customers. Coventry Building Society ISA (Review) By John Bate • Updated on Jan 31, 2021 In this post, we are going to introduce you to the world of the Coventry Building Society ISAs, their best use case and all you need to know about the specific ISAs.e.g which one can help you … Their values match my values. Are you sure you want to replace it? Smart Money People is the place for Coventry Building Society reviews. !Today was the last straw the telephone advisor enabled me to block myself again and said i have to wait until next Thursday to be able to try again!!! Avoid these thieves at all cost. Coventry Building Society is absolute rubbish. Customer focused I wish The Coventry all the best for the future. Let us help you find a reliable bank or insurer. The only bright spot was a friendly member of staff in the CBS call centre, but ultimately the advice given has sent me to another dead end in the labyrinth. Read employee reviews and ratings on Glassdoor to decide if Coventry Building Society is right for you. CBS uses an automated call, so you have to waste time listening to a recorded message before you can enter the code. Congrats CBS you lost yourself more clients that builds up your cash flow to your sad bank! Calls to 0800 numbers are free when made from the UK. The customer service I received from a lady called Angharad was brilliant. What an unfortunate combination. 2 reviews of Coventry Building Society "I am happy with there servies. Principal Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN. Coventry Building Society appears to be the 2 nd-largest building society in the United Kingdom, beaten only by Nationwide Building Society. They take your well-being seriously. Ive been waiting to get access to MY OWN account for over a month & still they wont do it. Jobs; Companies; Salaries; Interviews; Search. And still it's proving impossible to log-in. Glassdoor gives you an inside look at what it's like to work at Coventry Building Society, including salaries, reviews, office photos, and more. She went out of her way to assist me, and to resolve the issue which entailed quite a lot of time on the phone but Angharad constantly reassured me she would sort out the problem. I've banked here for 37 Years and I'm seriously thinking it's time to move! In this article, you will be able to locate its branches around you and get to know their opening times and addresses. This will replace the current featured review for targeted profile. Make sure you use a fully tracked service to avoid any uncertainty.I would recommend coventry building society and believe with some improvements they can be the go to building society. But good deal is by CBS. They have a fantastic culture and encourage staff in all avenues. They tout these CARES values that they say are the lifeblood of CBS, and to the customers they are. !The complaints guy have me a £50 gesture of goodwill as the advisor messed up however i cannot access that, or that matter any of my money!! Sometimes seems to take a while to see change happen. She went out of her way to assist me, and to resolve the issue which entailed quite a lot of time on the phone but Angharad constantly reassured me she would sort out the problem. An almost impossible login experience - I have been sent 2x telephone passwords, a telephone pin, a username, set-up at least three separate passwords, made a lengthy phone call, and had enough paper through the letterbox to make a phone directory. I'm all for tight security but this is beyond a joke! Thanks, good customer service. Are you sure you want to remove this review from being featured for targeted profile? What the hell is this?! Coventry Building Society Reviews Ratings based on 51 reviews Last review 1 month ago Coventry Building Society is committed to offering all their members long-term value with a service that is as simple as it is efficient. Good accreditation programme Ridiculous demands on asking for paper work using as an excuse to delay in doing their job. They have an accreditation scheme that is explained as something extra to get pay increases outside of the normal and a benefit, something that is entirely in your hands. Customer experience clearly isn't of interest because they place ALL of the honus on the prospective account holder to do all the work; something that shouldn't still exist in this day and age. The Coventry Building Society is the only savings account provider I have found that consistently pays good rates of interest, has never tried to move my money into low interest accounts and has never offered me poorer rates than new investors. From 62 reviews. A free inside look at company reviews and salaries posted anonymously by employees. ReviewMaster - The #1 platform for consumer reviews. Read employee reviews and ratings on Glassdoor to decide if Coventry Building Society is right for you. Glassdoor has 88 Coventry Building Society reviews submitted anonymously by Coventry Building Society employees. Had a few queries over solar panel consent for moving house. Reviews from Coventry Building Society employees about Pay & benefits Principal Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN. Coventry Building Society Response January 25, 2021 – Senior Manager - Talent Aquisition & On-boarding I was concerned to read your review as the wellbeing and happiness of employees is a huge focus for the Society, particularly in the Contact Centre … Coventry Building Society Review. Glassdoor has 102 Coventry Building Society reviews submitted anonymously by Coventry Building Society employees. Here’s Exactly What to Write to Get Top Dollar, How To Follow Up After an Interview (With Templates! A lot of training is done at Head Office in Coventry which requires a lot of travel time (particularly for your long meetings) even though there are facilities based more locally to the southern branches Losing the will. It is the second largest in the UK with total assets of more than £46 billion. There's very little support for mental health or financial difficulties. Glassdoor will not work properly unless browser cookie support is enabled. Appreciate that they live in their own bubble. Our ratings let you know which financial companies treat their customers fairly, and which need to … So far I'm happyI wish they would send security via text rather than call.Would nice to have an appWould be nice if they did current accounts I would be first to open. Although sometimes inflexible on silly things such as not accepting an ID card as aproof of ID (it is its sole purpuse!). Genuinely care about doing the right thing. 8 Questions You Should Absolutely Ask An Interviewer, An organisation where you can make a difference, CBS Talk the Talk but don't Walk the Walk. Whilst my view of the corporate side of Coventry Building Society is very low due to their reduction in interest rates in January, the service that I have received from Georgia in Customer Relations has been superb and exceeded my expectations. Job stability. Good working environment with a proffesional group of people. Principal Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN. Coventry Building Society. You may be charged for calls to all other numbers, please contact your service provider for further details. Senior Manager - Talent Aquisition & On-boarding. Overview Overview. For all enquiries call 0800 121 8899 Calls to 0800 numbers are free when made from the UK. Customer service is good but internal processes require updating.My advice is to only send certified copies of documents and NOT originals. Shambles from start to finish with these clowns. Customer Service Advisor (Former Employee) - Coventry, West Midlands - 24 July 2017 I have very much enjoyed my time working at the Coventry Building Society. They have never heard of faster payments and instead send the money by carrier pigeon. How would you rate Coventry Building Society? Find out if Coventry Building Society is safe, trustworthy & reliable or is it a scam. "Really good culture and work life balance" (in 11 reviews), "Teams are generally really good, the workers on your level are nearly all great people and a good laugh" (in 5 reviews), "Limited opportunities for promotion, small canteen" (in 3 reviews), "Barely any diversity in management and senior management / executive levels" (in 3 reviews). We are part of a chain, where the bottom of the chain are trying to get a mortgage from Godiva. Coventry Building Society. 7 Jobs. Moving up in the company is very difficult as they have placements for people - the next level up from contact centre advisor is a telephone support position. This is the Coventry Building Society company profile. Glassdoor has 88 Coventry Building Society reviews submitted anonymously by Coventry Building Society employees. Read Guest's review of the Coventry Building Society, 6 of 62 Coventry Building Society reviews, & compare with other Building Societies at Review Centre. The pandemic shifted everyone with working and people had to deal with the strain of lockdown and everything else, but senior management insisted on keeping all targets exactly the same - yes, there are targets to hit, no matter what they say in the interview. 83 Coventry Building Society reviews. They get away with paying below average by offering a shift allowance that's an extra 10% of the base pay, but only if you agree to work all hours and saturdays, All hours is now 8am-7pm and sometimes over as you have to stay on the line with any customer until they're finished. The Coventry Building Society is a building society based in Coventry, England.It is the second largest in the United Kingdom with total assets of more than £49 billion at 31 December 2019. It is a member of the Building Societies Association.The society has 1.5m saver-members and a … Explore an interactive map with places nearby. All content is posted anonymously by employees working at Coventry Building Society. That's bad enough once, but you have to go through the same rigmarole for *every* online transaction, which is beyond annoying when you have several payments to make. HR, Graduate, Coventry Our 'Insider Reviews' are the comments and views of recent graduate recruits, giving you a view of what it may be like to work for an organisation. survey of 3625 members of the general public in which 74 people told us they had their mortgage with Coventry Building Society. Had a very small balance in a dormant account so called to close this account. There are currently no benefit reviews for this company. Thanks. I operate online Savings accounts - with other building societies too - and find Coventry Building Society is by far the easiest to use and most efficient. Coventry Building Society Reviews. Online service is a royal pain in the posterior. I don't normally bother to write reviews, but I have been so impressed by the efficiency of Coventry Building Society, I feel they deserve a mention. They are not authored by Glassdoor. Pros & Cons are excerpts from user reviews. 1 review of Coventry Building Society "A seemingly soulless and robotic staff situated in one of the most vibrant and classic buildings of the town centre. Great to see after care is very good. The problem is they say the same to the employees and that they treat them the same way but they don't. The member of the branch staff I dealt with had no understanding of the procedure so I had to be redirected to the branch manager.Even more fun and games when trying to register for online banking! Coventry Building Society was founded in 1884.It offers a variety of savings accounts and mortgages.Their headquarters are based in Coventry, UK. Shocked to see All the bad reviews. Mar 3, 2021 - Customer Service Specialist, Swindon, Wiltshire, South West England, England, Feb 13, 2021 - Customer Service Specialist, Feb 3, 2021 - Senior Infrastructure Engineer, Jan 12, 2021 - Telephone Mortgage Coordinator. After reading the reviews and seeing how slow their work is on mortgage matters we have decided to not go with CBS. After finally being able to access my account thanks to a customer service manager. Theres something special about this company to which everyone smiles, There isn’t any bad days, great progression, amazing charity work and you feel like your a part of something I had to contact Coventry Building Society yesterday with a query about a new savings account. For the love of god, please sort this out. That aside friendly and helpfull enought staff." Founded in 1884, The Coventry building society is based in Coventry England. Only the latest review will count in the company's TrustScore. (1) It was awarded Best Lender Website in the 2017 What Mortgage Awards and Best Offset Mortgage Lender in the 2016 What Mortgage Awards. As their interest rate is no longer competitive then I've closed the account and moved it to somewhere more accessible. Their systems is out dated, their process convoluted and their people untrained I highly recommend any other company - pay a bit more on mortgage but have a wonderful customer services! Theirs is non existent. Branch staff are fine. Looking forward to seeing what in branch staff are like after lockdownI would recommend them! There are currently about ten people in it, only four of which are classed as permanent members of telephone support, the rest are on placements, even though the placement has been going on for well over two years. No set maximum time for phone calls. Most online institutions send a text code as part of two-factor authentication. Entry level, Coventry "I had to apply with a standard online application form and had to answer a question related to CBS. Amazing people, brilliant culture, a company that actually lives by its stated values. Engaged Employer. View All num of num Close (Esc) Coventry Building Society. Double Access Saver limitations.Have more than £50,000 on deposit and it might as well be Single Access Saver, since that's the maximum you can withdraw online from your online account in one transaction before incurring penalties.With that 'feature' alone the account has become redundant. Is Coventry Building Society fraudulent or infected with malware, phishing, fraud, scam or scam activity. If you would like to discuss your concerns please contact your manager, the Director of Customer Services or myself - sarah.goodman@thecoventry.co.uk. The Coventry Building Society assessment day consists of various types of activities all designed to evaluate how you work individually and as part of a team. 62 reviews from Coventry Building Society employees about Coventry Building Society culture, salaries, benefits, work-life balance, management, job security, and more. Coventry Building Society. Working environment is great money is good, Recent change in company culture where sizable pay cuts are done quietly and all agency and engagement is pushed to one side. Had some issues initially but got there in the end. The salary is good and the staff are friendly and helpful. Glassdoor gives you an inside look at what it's like to work at Coventry Building Society, including salaries, reviews, office photos, and more. I was concerned to read your review as the wellbeing and happiness of employees is a huge focus for the Society, particularly in the Contact Centre which has extremely high employee engagement ratings. How to Answer: What Are Your Strengths and Weaknesses? View contact details and reviews for Coventry Building Society at 10 Abington Street, Northampton, United Kingdom, or write a review. Companies. Only issue with that is that one category is logging a minimum number of complaints, something that is completely out of your control as it's reliant on having unhappy customers. Check if coventrybuildingsociety.co.uk is a scam website or a legit website. The lady on the phone was very pleasant and helpful. Simply terrible - do not get a mortgage from them, Annoying Login and Authentication Process. I do not trust them and believe they hold on to your money to benefit themselves. Genuinely considering legal action. Coventry building society is an absolute pleasure to work with, the trainers and management are great, everybody is equal on their terms and the work is evenly paced. 9 Attention-Grabbing Cover Letter Examples, 10 of the Best Companies for Working From Home, The Top 20 Jobs With the Highest Satisfaction, 12 Companies That Will Pay You to Travel the World, 7 Types of Companies You Should Never Work For, How to Become the Candidate Recruiters Can’t Resist, 11 Words and Phrases to Use in Salary Negotiations, 10 High-Paying Jobs With Tons of Open Positions, Negotiating Over Email? Shifted hours can be unsociable. All rights reserved. Maybe it was down to mortgage broker to sort it smoothly. I'll be calling again tomorrow, and as soon as I can actually access my account, I'll be closing it. Your response will be removed from the review – this cannot be undone. Coventry Building Society, Mortgage Cover Pool, BTL: 18-Jan-2021: Fitch_CVB_Surveillance_80365739_7995.xlsx: SURVEILLANCE: Coventry Building Society, Mortgage Cover Pool, Regulated Covered Bonds: 18-Jan-2021: … Coventry Building Society Employee Reviews A company that cares about you! Have a mortgage with Coventry for sometime. The recruiter will inform you beforehand about the specific types of activities you will encounter in the assessment centre and if … In common with other reviewers here I found the coventry building society to be bureaucratic to the extreme - they used every excuse possible to delay or prevent me from assisting my elderly father to close his account with them. There was also a maths and English test, a telephone interview, an assessment centre, a presentation (that I had been given three weeks to prepare for) and then a face-to-face interview." 165 Salaries. Many decades ago (when I were a wee girl) it was the Frome Selwood Building Society. ), 7 of the Best Situational Interview Questions. Company Overview FAQ. This is the Coventry Building Society company profile. The customer service I received from a lady called Angharad was brilliant. WRITE A REVIEW ★★☆☆☆ 1.9 / 5. Opportunity for development. Make a positive difference to the communities they serve. Learn how to enable cookies. For all enquiries call 0800 121 8899 Calls to 0800 numbers are free when made from the UK. Such dated processes – completely left behind by the times. Angharad’s high level of customer service is an asset to the building society and I thank her so much for sorting out my problem (and afterwards my husband’s) with such efficiency and professionalism. The contact centre itself is relatively good as a building, most team managers are ok. Thank you! 37 Benefits They say they're committed to wellbeing and looking after their employees but they're really not. As has been eluded to in many previous reviews the process is so convoluted and unnecessarily complicated that you really do lose the will to live.I will be closing my account next week and transferring my funds to a bank where I feel comfortable in accessing my funds online with ease.The CBS really does need to move into the 21st century and employ staff who are up to the job but at the moment they do not seem to be able to run a bath let alone a multi million pound financial institution. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": false }, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, Teams are generally really good, the workers on your level are nearly all. If there was a way to give them zero star, I would have.The WORST Company I have ever dealt with and I seriously would have got rid of them If it wasn’t for the amount of money they intend to charge me as an early repayment fee! Teams are generally really good, the workers on your level are nearly all great people and a good laugh. They are incompetent and transferring money takes forever. Customers can be very entitled and rude and you have to deal with them, even if they're screaming down the phone. Lauren was helpful to resolve. Good reward programme Your money would be safer with a kenyan prince. Having tried for the past two weeks to get money from my bank I'm slowly losing the will to Live!!! Read employee reviews and ratings on Glassdoor to decide if Coventry Building Society is right for you. This is a role model to all organisations of how telephone customer service should be done. 4 weeks in. All content is posted anonymously by employees working at Coventry Building Society. Got the mortgage with them and all great. The table below shows how Coventry Building Society performed in our latest mortgage satisfaction survey, which is based on real customer feedback. Monotonous just being on calls. 44 Inter­views. You may be charged for calls to all other numbers, please contact your service provider for further details. I had to contact Coventry Building Society yesterday with a query about a new savings account. Terrible service trying to get a mortgage. Coventry building society solicitors can help you with: Buying: If you have saved a 10% deposit or more, Coventry building society … You may be charged for calls to all other numbers, please contact your service provider for further details. Very well done Georgia you are a great role model for your profession, just try and teach your corporate managers the errors of their ways and that would be brilliant. Security is one thing, but when the customer quite literally cannot fathom what all these codes mean (and when they have banked with c.10 other institutions in recent years, hassle-free), it seems like Coventry Building Society could be better named the Kafka Building Society. © 2021 Trustpilot A/S. Shift lengths are 7 hours plus a 1 hour break usually. Whilst my view of the corporate side of Coventry Building Society is very low due to their reduction in interest rates in January, the service that I have received from Georgia in Customer Relations has been superb and exceeded my expectations. Besides, you can also read Coventry Building Society review and find out how to login to its online banking.
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